1. Who we are
1.1 www.fasterplastics.co.uk is a website operated by Faster Plastics, referred to throughout these terms of business as “we” or “us”. Please note the following information about us:
We are registered in England and Wales under company number: 06860420
Our registered office is at: Prescot House, 3 High Street, Prescot, Merseyside, L34 3LD
Our main trading address is: Unit 30, Tarran Way North, Moreton, Wirral, CH46 4UA
VAT number is: 972503909
2. Service availability
This site is only intended for use by people resident in the United Kingdom.
3. Who you are
By placing an order through the site, you warrant to us that:
you are legally capable of entering into binding contracts;
you are at least 18 years old;
4. Our contract
4.1 Once you have placed your order, we will send you an e-mail acknowledging receipt. Please note that this does not mean that we have accepted your order. Your order constitutes your offer to us to buy goods from us. All orders are subject to acceptance by us, and we will confirm our acceptance by sending you an e-mail stating that the goods have been dispatched (the “dispatch confirmation”). There will be no contract between us until we send you the dispatch confirmation.
4.2 The contract between us will relate only to the goods detailed in the dispatch confirmation. We will not be obliged to supply any other goods which may have been part of your order until such time as the dispatch of those goods has been confirmed in a separate dispatch confirmation.
5. Our relationship with third parties
5.1 In some cases, we accept orders as agents on behalf of third party sellers. The resulting contract is between you and that third party seller, and not between you and us. In these circumstances, the contract will be subject to the terms and conditions of the third party seller, and they will let you know what these are. You should carefully review their terms and conditions as these will apply to your transaction.
5.2 Where we provide links on the site to the websites of other organisations, (whether affiliated with us or not), we cannot give any undertaking that any goods you purchase from third party sellers through the site, or from companies to whose website we have provided a link on the site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. If a third party is involved in a transaction, we will let you know. Please note that we may disclose your customer information related to that transaction to the third party seller.
6. Consumer rights
6.1 If you are contracting as a consumer, you may cancel a contract between us at any time within 7 working days, beginning on the day after you received the goods. If you do so, we will give you a full refund of the price paid for the goods, in accordance with our refunds policy which is set out in paragraph 10 below.
6.2 In the event that you wish to cancel a contract, you must inform us in writing of your decision and return the goods to us immediately, at your own cost and risk. The goods must be in the same condition in which you received them (please note that you have a legal obligation to take reasonable care of the goods whilst they are in your possession, and we may have a right to claim compensation from you if you do not do this).
Details of your rights and how to exercise them are provided in the dispatch confirmation. Your statutory rights are not affected.
7. Fulfilment of your order
Your order will be fulfilled by the delivery date set out in the dispatch confirmation. If the dispatch confirmation does not specify a delivery date, then your order will be fulfilled within 3-7 working days days of the date of the dispatch confirmation, unless there are exceptional circumstances.
8. Risk and ownership
8.1 The goods will be at your risk from the time of delivery.
8.2 Ownership of the goods will not pass to you until we receive full payment of all sums due in respect of the goods (including any applicable delivery charges).
9. Price and payment
9.1 The price of any goods will be as quoted on the site from time to time, except in cases of obvious error.
9.2 The prices quoted do not include VAT, this will be added to the order at checkout.
9.3 We may change our prices at any time, but any changes we make will not apply to orders in relation to which we have already sent you a dispatch confirmation.
Please note that we are under no obligation to provide the goods to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
9.4 Goods must be paid for by credit/debit card or PayPal. We accept payment with Visa, MasterCard, Switch/Maestro, Solo.
10. Our refunds policy
10.1 When you return goods to us:
(a) because you have cancelled the contract between us within the seven-day cooling-off period referred to in paragraph 6.1 above, we will process the refund due to you as soon as possible and, in any event, within 30 days of the day you gave notice of your cancellation. We will refund the price of the goods to you in full, including the cost of sending them to you. However, you will be responsible for the cost of returning the goods to us;
(b) for any other reason (for instance, because have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the goods are defective), we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending them to you and the cost incurred by you in returning the goods to us.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10.3 Please note that ‘Polycarbonate Glazing’ and ‘PVC Gates and Fences’ are bespoke products and are cut to size therefore they can only be returned if damaged or goods are not supplied to the sizes stated on order.
11. Our liability
11.1 We warrant to you that any goods you purchase from us through the site are of satisfactory quality.
11.2 Our liability to you in connection with any goods purchased through the site is strictly limited to the purchase price of the goods in question.
11.3 We do not exclude or limit in any way our liability to you:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation;
(d) for any matter in relation to which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise,
provided that this paragraph 11.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of paragraphs 11.1, 11.2, or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this paragraph 11.4.
12. Communicating with you in writing
In certain circumstances, the law requires that we must communicate with you in writing. When using the site, you accept that our principal means of communicating with you will be electronic. We will contact you by e-mail or provide you with information by posting notices on the Site. For the purposes of your contract with us, you agree to our communicating with you by electronic means, and you acknowledge that any contracts, notices, information and other communications that we provide to you by those means comply with any legal requirements that such communications be in writing. Your statutory rights are not affected.
13.1 Any notices you send to us must be given to Faster Plastics at firstname.lastname@example.org.
13.2 We may give notice to you at either the e-mail or postal address you provide to us when you place your order, or in any of the ways specified in paragraph 13 above.
13.3 Notice will be deemed received and properly served:
(a) immediately when posted on the site;
(b) 24 hours after an e-mail is sent;
(c) 2 days after the date of posting of any letter.
13.4 In proving the service of any notice, it will be sufficient to prove:
(a) in the case of a letter, that it was properly addressed, stamped and placed in the post;
(b) in the case of an e-mail, that it was sent to the specified e-mail address of the addressee.
14. Transfer of rights and obligations
14.1 The contract between us binds both you and us and our respective successors and assigns.
14.2 You may not transfer, assign, charge or otherwise dispose of any contract with us, or any of your rights or obligations arising under it, without our prior written consent.
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a contract between us, or any of our rights or obligations arising under it, at any time during the term of the contract in question.
15. Events outside our control
15.1 We do not accept any liability for any failure to perform or delay in performing any of our obligations under a contract between us where such failure or delay is caused by events outside our reasonable control (“Force Majeure Event”).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (but without limitation) strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance of any contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
A waiver by us of any of these terms of business shall not be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 14 above. No such waiver shall constitute a waiver of any other prior or subsequent breach and we shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of your obligations.
If the whole or any part of any provision of these terms of business is or becomes invalid, void or unenforceable for any reason, then it shall to the extent required be severed from these terms of business and rendered ineffective so far as is possible without modifying the remaining provisions, and shall in no way affect the validity or enforceability of any other provisions.
18. Entire agreement
18.1 These terms of business and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract between us, and will replace any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2 Each of us acknowledges that, in entering into a contract, we have not relied on any representation, undertaking or promise given by the other party or implied from anything said or written in negotiations between us prior to such contract, except as expressly stated in these terms of business.
18.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract between us (unless such untrue statement was made fraudulently) and in such circumstances the other party’s only remedy shall be for breach of contract as provided in these terms of business.
19. Our right to vary these terms of business
19.1 We have the right to vary these terms of business from time to time and we encourage you to revisit them periodically to ensure that you are fully aware of them at all times. Any changes are effective immediately upon posting to the site. Your continued use of the site constitutes your agreement to all such terms and any changes to them.
19.2 You will be subject to the policies and terms of business in force at the time that you order goods from us, unless any change to those policies or terms of business is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or terms of business before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change, unless you notify us to the contrary within 7 working days of receipt of the goods).
20. Third party rights
20.1 These terms of business are not intended to create and shall not create any rights, entitlements, claims or benefits enforceable by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.
21. Law and jurisdiction
Contracts for the purchase of goods through the site will be governed by English law. Any dispute arising from, or related to, such contracts (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.